Quality mission statement FELLER
FELLER is proud of its high quality, its loyal and satisfied customers and its long standing innovation ability. The quality idea is being systematically implemented at FELLER and enjoys high significance throughout all levels of the company. As long as can be remembered we have encouraged culture that focuses on quality and improvements. Quality creates trust.
- The yardstick for the quality of our performance is measured by the satisfaction of our internal and external customers.
- Through close cooperation with our customers and partners we know their requirements, which we actively implement.
- We acknowledge our mistakes in order to learn. We measure processes in order to make improvements.
- To increase the efficiency of internal processes, we try to prevent errors instead of just rectifying them.
- We measure quality according to the applicable international norms and define them in internal standards.
- Our measures to improve quality are sustainable and transparent. Preventing errors and thinking ahead reduces costs and safeguards our competitiveness.
- Quality takes place in the mind. We encourage enthusiasm for quality.